Shipping policy

Thank you for shopping with Zenvyra. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times within Pakistan:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before order confirmation.
  • Free shipping promotions may be offered on selected products or order values.

Order Tracking

Once your order has been dispatched, you may receive tracking details through SMS, email, or WhatsApp, depending on the information provided during checkout.

Delivery Information

  • Customers are responsible for providing accurate shipping details, including name, address, and contact number.
  • Zenvyra is not responsible for delays or failed deliveries caused by incorrect customer information.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available in selected areas within Pakistan, subject to courier service coverage.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • High order volumes
  • Remote delivery locations

Zenvyra is not liable for delays caused by third-party courier services.

Damaged or Missing Orders

If your order arrives damaged or if any item is missing, please contact our customer support team within 48 hours of receiving your package. Include clear photos and your order number for assistance.

Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be processed.

Contact Us

For any shipping-related questions or concerns, please contact our customer support team.

Thank you for choosing Zenvyra. We appreciate your trust and look forward to serving you.

Â